This Privacy Policy explains how NepTown handles information when you browse the site, create an account, submit content, contact us, or interact with advertising and third-party services. It applies to the NepTown website and its public features.
Information we collect
Information you provide
- Account information: your name, email address, phone number, password (stored as a hash, not plain text), profile image, and any address details you add to your profile.
- Verification information: email addresses, one-time verification codes (stored in hashed form), and temporary registration data used to complete sign-up or password reset.
- Content and submissions: business or property details, listing descriptions, photos, job posts, applications and resumes, rental inquiries, chat messages, community posts, replies, votes, reviews, and reports.
- Communications: messages you send through the contact form, abuse report form, or by email, including your name, contact details, and the content of your message.
Information collected automatically
Like most websites, our servers and service providers may record technical information such as your IP address, browser type, device information, requested pages, referring pages, timestamps, and error or security logs. This information helps operate the site, diagnose problems, prevent abuse, and understand aggregate usage.
Information from cookies and similar technologies
NepTown uses essential cookies for login sessions and form security. It also stores your light or dark theme preference in your browser. Advertising services such as Google AdSense may use cookies, device identifiers, and similar technologies. See our Cookie Policy for details.
How we use information
- Create and secure accounts, verify email addresses, and reset passwords.
- Publish and manage listings, news, events, community posts, and other content.
- Respond to inquiries, process reports, and investigate misuse.
- Operate, maintain, troubleshoot, and improve the website.
- Protect NepTown, users, and the public from spam, fraud, and abuse.
- Comply with legal obligations and enforce our terms and guidelines.
- Display advertising and measure its performance, subject to applicable choices and law.
What is public
Content you submit for publication may be visible to anyone. This can include your name or display name, profile image, community posts, reviews, listing details, photos, and contact information you choose to include in a listing. Rental and business listings may intentionally show a contact name, phone number, or email. Do not submit information you want to keep private.
How we share information
We may share information in the following circumstances:
- Service providers: hosting, database, email delivery, file storage, security, and content delivery providers that process information on our behalf.
- Advertising partners: Google and other advertising providers may receive technical and cookie information when ads are shown. Their handling of information is governed by their own policies.
- Other users and the public: when you publish content or send an inquiry, the intended recipient and, for public content, anyone may see it.
- Legal and safety reasons: when required by law or when we believe disclosure is necessary to protect rights, safety, or the integrity of the platform.
- Business changes: if the service is transferred or reorganized, information may be transferred as part of that process, subject to this policy.
We do not sell personal information.
Data retention
We keep information for as long as it is needed for the purposes described above, including maintaining your account, publishing content, resolving reports, meeting legal obligations, and preventing abuse. Retention periods vary by type of information. When information is no longer needed, we may delete it or remove identifying details. Some records may remain in backups or logs for a limited period, and some public content may remain visible until it is removed or anonymized.
Security
We use reasonable technical and organizational measures, including hashed passwords, hashed verification codes, HTTPS in production, access controls, and security headers. No website can guarantee absolute security. Please use a strong, unique password and contact us promptly if you believe your account has been compromised.
Your choices and rights
Depending on applicable law, you may ask to access, correct, or delete personal information, object to certain processing, or withdraw consent where consent is the basis for processing. You can update some profile information after logging in. For other requests, contact us using the details below; we may need to verify your identity before acting. Deleting information may also remove content or limit access to certain features.
Children
NepTown is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and remove it.
International processing
Our service providers may process information in countries other than Nepal. Where required, we take steps intended to provide appropriate protection for information transferred across borders.
Third-party links and services
NepTown contains links to businesses, government offices, maps, social media, and other third-party sites. Their privacy practices are not controlled by NepTown. Review their policies before providing personal information.
Advertising and consent
NepTown uses Google AdSense to display advertising. Google and its partners may use cookies or similar technologies to serve and measure ads. In regions where consent is required for personalized advertising, a consent mechanism should be presented before those technologies are used. NepTown is reviewing its consent setup and does not currently claim to operate a certified consent management platform. You can also manage advertising choices through your browser and Google's advertising settings.
Changes to this policy
We may update this policy when our features, providers, or legal obligations change. The updated date at the top of this page shows when it was last revised. Significant changes may also be announced on the site.
Contact
For privacy questions or requests, use our contact form or email contact.neptown@gmail.com. You can also write to NepTown, Lahan, Siraha, Nepal.
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